Simulated workplace
Department
Laboratory and Product Quality
Samples and tests raw materials, batches, tank contents and finished products, issues certificates of analysis, advises operators on batch adjustments and maintains the product specifications and the calibration of laboratory equipment.
Responsibilities
What the team is accountable for
- Test raw materials before acceptance
- Test batches and advise adjustments
- Release product and issue certificates of analysis
- Maintain specifications and test methods
- Investigate off-specification product and complaints
Performance measures
How we know it is working
91 percent
Batch results within 45 minutes
99.3 percent
Certificates issued without correction
1 this quarter
Customer quality complaints
People
Who works here
PN
Patrick Nguyen
Laboratory Manager
Patrick runs the site laboratory, signs certificates of analysis and has maintained the product specifications for ten years.
Systems
Where the work is recorded
Control Room Shift Log
Records every operating event, batch, reading, sample result, override and handover from the control room and the field for each shift.
Bulk Transfer and Tank Inventory Register
Records every receipt, internal transfer and dispatch of bulk product with tank, quantity, gauging and reconciliation.
Scenarios
Assessment tasks in this department
Documents